Basic Management Skills Certificate Program


Managers who are equipped with the right skills and knowledge have a major impact on team performance and company success. This two-day training course focuses on essential skills and knowledge required to handle various communication and leadership challenges faced by new and experienced managers.

Through a hands-on approach, you will be provided with the comprehensive skills, practice and tools needed to enhance productivity within your organization. You’ll also participate in a DiSC® assessment. The assessment will provide personalized feedback, helping you understand the attitudes and abilities of your employees, as well as assist you in becoming a more effective manager.

For More Information, Contact:

Eilish McDonagh-Hermer
  • Email:
  • Phone: (312) 362-5295
  • FAX: (312) 362-8764

Who Should Attend

This two-day program is designed for front-line managers, team leaders and new managers who need to improve their team’s performance, as well as experienced managers who want to enhance their management skills.


  • Learn leadership styles and skills to manage today’s changing workforce
  • Enhance your ability to manage, delegate, communicate and resolve conflict to improve employee productivity and performance
  • Increase job performance by applying the principles of performance management and measurement
  • Create personal action plans focused on the application of new skills and knowledge of effective leaders
  • Use the DISC® behavioral style assessment tool to foster team collaboration


  • Assessing and understanding various leadership styles utilizing the DISC® Model
  • Identifying principles that form the foundation for effective collaboration
  • Exploring the characteristics of effective teams and individual contributors
  • Understanding and practicing the steps for coaching/feedback for improved performance

Frequently Asked Questions

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Does this program qualify for financial assistance through the Workforce Investment Act (WIA)?
In order to find out if you qualify for financial assistance, you must first contact Workforce Development. As a certified program under the ILLINOIS workNet initiative, this program has been approved for workforce training grants for those who are eligible. Funding may be available for those receiving unemployment benefits. Please contact us or Workforce Development for more information.


Online registration is available 24 hours a day, 7 days a week. Add the course you are interested in to your shopping cart and proceed to checkout. Registration is also available via phone, fax or mail. An Adobe Acrobat PDF of the registration form is provided for your convenience.

Course Availability

Course Section Add to Shopping Cart
MDC 131-00
Loop Campus, TBA
Thursday, May 8 - Friday, May 9, 2014, 9:00 AM - 5:00 PM
1.4 CEUs
14 Contact Hours
Required Fees: Price
Registration - $75 late fee applied to registrations received after 5/1/2014$1,295.00